The Difference Between Managed IT Support and Regular IT Support
A common mistake among companies looking to hire IT support experts is to hire them as managed support professionals and to assume that they are not really IT professionals. However, IT support personnel are well-versed in all the techniques used by IT professionals for their daily jobs, such as backups, patches, network connectivity, security etc. Their specializations are readily apparent as well.
For instance, if you want to hire a Network Systems Administrator (N.S.A) to help with the configuration of your network, you may think that he is not knowledgeable about network protocols and all the different
types of networks. However, his specialization is the same as your network’s.
In other words, a network administrator’s expertise lies in maintaining the standard of your network. He is responsible for ensuring that all the connections on your network remain open and functioning smoothly.
If you are going to use a network administrator as your technical support staff, then he will be directly involved in all the aspects of your network including its configurations, client security configuration, and configuration of software that you use in your network. He will be responsible for the whole system.
The network administrator is also trained to troubleshoot problems that might arise in your network and to resolve any issues that arise during the use of your network. This includes troubleshooting of intrusions, security issues, and other situations that may occur in your network.
For companies who do not have dedicated IT support staff, it is very important to make sure that their network is properly configured. While a network administrator is directly involved in the network, he may not have any clue about it, which means that he is still considered a technical support staff.
However, being a technical support staff is not necessarily a demerit in itself. There are many benefits of having a network support staff.
One of the benefits of having a network support staff is that you can easily find an expert in your area who has the required skills. As a company, you can ask your networking department to source someone who is knowledgeable in your specific area.
You can also ask your network administrators to participate in some training programs that are related to the services that they provide. These programs are meant to help them to handle customer queries and to find out ways of fixing problems that may occur.
On the other hand, if you think that an IT professional is more than a network support staff, then you should keep a few things in mind. First, make sure that he is certified.
A certified IT professional is someone who has passed a technical certification exam so that he or she is deemed competent enough to help others. Hence, it is best that you make sure that the expert whom you hire for your network maintenance is certified.
Article written by Black Swan Media Co